About Jake
As Service Advisor, I’m proud to be part of the team helping to keep customers’ cars running smoothly and safely. I enjoy helping people get to the bottom of their vehicle concerns and finding solutions. Originally from Wadsworth, OH, I studied automotive engineering at Stark State College. I’m also EPA HVAC certified and a GM ASEP graduate. I started in the automotive industry over twenty years ago as a parts counter salesperson. I worked for a while as a lube tech and a porter before joining a dealership team and eventually advancing to service advisor. When I’m not working, I enjoy motorsports and tinkering on my own cars. I'm currently building a 87 Monte Carlo SS to compete in SCCA CAM T class autocross. My favorite recent vacations have been the Pikes Peak hill climb and Bonneville salt flats, followed closely by Yellowstone Nat'l park, Arches Nat'l park.
Customer rating
4.9 / 5 based on 2266 ratings (1396 written reviews)
Recent reviews
Great!
— Clement H. ,
Great!
— Anne T. ,
V thorough, clear communication, and attention to detail was excellent.
— Peggy M. ,
Excellent! Jake was ready to receive my vehicle as soon as I stepped out of the car. He clearly informed me of the scheduled work and told the the time frame. I asked him to make a small adjustment to accommodate my needs later in the day...DONE! Jake is friendly and represents Serra Acura very well. Thanks for a great job!
— Deborah E. ,
Jake was great! Very helpful and fixed problem right away.
— Sally W. ,
Awesome
— Hossein Y. ,
Jake was very courteous and knowledgable.
— Daniel H. ,
Jake was very courteous and once everything was done, let me know that the service was completed.
— James R. ,
Always professional and clear with explaining the services being performed.
— Gregory M. ,
Excellent as always!
— Mike H. ,