About Jake
As Service Advisor, I’m proud to be part of the team helping to keep customers’ cars running smoothly and safely. I enjoy helping people get to the bottom of their vehicle concerns and finding solutions. Originally from Wadsworth, OH, I studied automotive engineering at Stark State College. I’m also EPA HVAC certified and a GM ASEP graduate. I started in the automotive industry over twenty years ago as a parts counter salesperson. I worked for a while as a lube tech and a porter before joining a dealership team and eventually advancing to service advisor. When I’m not working, I enjoy motorsports and tinkering on my own cars. I'm currently building a 87 Monte Carlo SS to compete in SCCA CAM T class autocross. My favorite recent vacations have been the Pikes Peak hill climb and Bonneville salt flats, followed closely by Yellowstone Nat'l park, Arches Nat'l park.
Customer rating
4.9 / 5 based on 2200 ratings (1352 written reviews)
Recent reviews
Jake is always helpful and thorough.
— Donald G. ,
Very good as usual.
— Peter L. ,
very professional, polite and efficient
— Rodney R. ,
Very kind and helpful .... i will definitely return.
— Lori A. ,
Good.
— Clement H. ,
Very cordial, efficient and professional service. Thoroughly explained everything.
— Peggy M. ,
Jake has always ben top-notch at taking of my vehicle for service. He is friendly, helpful, efficient. He is a reason I have stayed with Serra.
— Richard M. ,
Over the 21 years I have used Serra service for my Acuras. The service representatives have always been welcoming, competent and helpful. Jake was all of that.
— Robert N. ,
Very good. Kind. Professional.
— Christine K. ,
Always a pleasant visit. Warm welcome. As always done in a timely manner. While in the waiting room everyone passing through said hi, very warm and friendly atmosphere.
— Frederick B. ,