About Megan
As a dedicated Service Advisor with nearly 19 years of experience, at Serra Auto Park Akron, I take pride in my unwavering trustworthiness and loyalty. My primary focus is ensuring complete customer satisfaction by going the extra mile to resolve any concerns. Born and raised in Akron, Ohio, I am a proud mom of three outstanding boys and an avid supporter of Springfield sports and Ohio State Football. Panama City Beach, Florida, is our families favorite place to vacation. Beyond my professional capabilities, I am defined by my relatability and strong character. I make an effort to connect with customers on a personal level, understanding their needs and truly listening to their concerns. My passion lies in treating my customers like family, earning their trust to take care of them and their vehicles. I am always eager to discuss my children's accomplishments in football, baseball, basketball, and wrestling—they are my pride and joy. In my free time, I find solace in reading, gardening, and watching my boys excel on the field. I am confident that my dedication, trustworthiness, and genuine desire to help will make your experience at Serra Auto Park Akron exceptional.
Customer rating
4.9 / 5 based on 594 ratings (409 written reviews)
Recent reviews
Super nice, found answers to my questions
— Paul W. ,
Great. Very considerate and a pleasure to work with.
— Chris K. ,
It was great.
— Gregory W. ,
Great service.
— Brent H. ,
Very good
— John H. ,
I had a mixed experience with Megan yesterday. When I first arrived, she was very pleasant and kindly informed me that there was a booking error regarding my appointment. I appreciated her addressing the issue upfront, and we resolved it smoothly. However, when I was leaving, the situation shifted. Megan informed me that the mistake was actually my fault and that I had "misunderstood" the details of the call when the appointment was created. As someone who has worked in customer service, I know that you never tell a customer it is their fault—even if there was a misunderstanding. She specifically told me I misunderstood a "dollar tire" promotion. In which my statement is that only called to order two regular tires and would have no way of knowing about that specific promotion unless it was brought up by the staff. Instead of taking responsibility for the company's internal error, she blamed me. Handling issues gracefully and protecting the customer experience is part of the job. I would not recommend Megan based on this interaction, and I truly hope this serves as a teachable moment for her.
— Dawn D. ,
As always Megan goes above and beyond to help her customers. She is definitely a pleasure dealing with her. Your company is extremely fortunate to have her as an employee.
— Mary K. ,
Megan was very courteous and professional. Thank You. Your focus on 'the customer' is much appreciated.
— Thomas S. ,
Everything was great. Megan kept me updated on my service and once the service was started it was done quickly.
— Cynthia A. ,
Megan took very good care of me
— Christopher B. ,